Terms & Conditions

These terms and conditions apply to all purchases made by you, the customer, from us, Discount Store TV.

Discount Store TV a trading name of Direct Store TV Limited.

Customer Service
We are committed to total customer care and abide by the principles of The Consumer Protection (Distance Selling) Regulations 2000. Should you wish to speak to our customer services department about anything relating to Discount Shop TV, please call 0800 689 1 679 (open 7 days a week – 9am to 8pm).

If you want to place a new order, please call 0800 689 1679. Order lines are open all day every day and operated by our UK based friendly call centre staff.

If you would like to email us, please contact us at customerservice@discountstoretv.com - we will endeavour to reply to your query within 1 working day.

Acceptance of Your Order
We reserve the right not to accept your order in the event, for example, that we were unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions, such as age restrictions for ordering our kitchen knife products.

Discount Store TV reserves the right to terminate or withdraw any order for whatever reason it sees fit, without explanation to the purchaser. We will notify you if we do not accept your order. We will not be liable to you or any third party by reason of withdrawing any products from sale whether or not that product has been sold.

Our acceptance of your order will only take place upon dispatch of the product(s) ordered. For the avoidance of doubt, receipt of an order does not constitute acceptance of an order.

All orders are accepted subject to stock availability.

If the goods ordered are out of stock, we will contact you within 28 days from the day after your order was placed. If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods.

Value Added Tax (VAT)
Prices included on our website, and on our promotional materials all include VAT at the appropriate rate. For VAT refunds (where applicable), please contact our customer services department.

Discount Store TV customers must be 18 years of age or over. You will be asked to provide your personal details. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.

Order from our UK based call centre 7 days a week – 9am to 8pm on 0800 689 1679

Order from our website at www.discountstore.tv

We have some the most advanced methods of credit card and order taking security to protect our customers. If you experience any problems when placing an order online, then our sales team will be more than happy to take the order over the telephone.

Cancellation & Returns
We’re confident that you’ll love our products, but for your peace of mind, we offer a 14-day money back guarantee on every purchase. So if you’re not completely satisfied with your purchase you can always send it back to us. For more info see our refund policy

Statutory Rights
Nothing in our no quibble 30 day ‘buy & try’ money back guarantee policy or this section affects your statutory rights.

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Safety Advice
For your own safety we recommend that you read carefully all safety information printed either on the packaging, or in any leaflets that may be included with the product. For electrical products always check the power cable and plug for any signs of damage. Always consult a qualified electrician and never attempt to repair any product yourself.

Every effort has been made to ensure that the information supplied is correct at the time of going to press.

By purchasing products from us, you agree to these terms of sale. Discount Store TV have the right to revise these terms and conditions including prices at any time. We also have the right to decline service to any individual customer.